Taking and Leaving Messages
Taking and Leaving Messages
https://student.grablingo.com/materials_units/1925
1) Useful Expressions
a) Taking a Message
- How may I be of assistance?
- I'm afraid the line is engaged/busy.
- I'm afraid he is in a meeting.
- Im afraid she is not availabe at the moment.
- I'm sorry, he/she is out of the office today.
- Can I put you on hold?
- Can I take a message?
- Would you like to leave a message?
- Could you give me your number, please?
- I'll make sure he/she gets the message.
b) Leaving a Message
- May I speak with Mr. Clarke, please?
- I would like to speak with Mr. Clarke, please.
- When do you expect him/her back in the office?
- I need to speak with him/her on an urgent message?
- Please tell him/her that ...
- Please ask him/her to call me as soon as he/she gets in.
2) Dialogue Practice
Mr. Smith is calling to inform Mr. Clarke of something important.
A: Good morning, this is Happy Marketing. How may I be of assistance?
B: I would like to speak with Mr. Clarke, please.
A: May I ask who's calling?
B: This is Mr. Smith form the ACE Solutions company.
A: Mr. Smith, I'm affraid the line is engaged at the moment. Can I put you on hold?
B: I'm affraid I have to go now, and I really needed to talk to him on an urgent matter ...
A: Would you like to leave a message, then?
B: That would be great. Please tell him that we revised the term of the contract and that we sent the document 2 days ago through email. He needs to check it as soon as possible and then get back to us. If he did not receive the e-mail, please tell him to call my secretary and she'll re-send it.
A: Duly noted, Mr. Smith. Could you give me that phone number, please?
B: Yes, it's 043-865-4821.
A: Thank you very much, Mr. Smith. I make sure Mr. Clarke gets your message as soon as possible.
3) Role Play
Situation
You work as a receptionist and you receive a call from the secretary of a company you collaborate with. They are calling to inform your manager that the date of the opening ceremony for their new shop has been changed. Your manager is in a meeting, so you will have to take a message. Your teacher will act as the secretary. Switch roles afterwards.
