Answering a Call
Answering a Call
https://student.grablingo.com/materials_units/1924
1) Useful Expressions
- Hello, how may I help?
- J&M Imports, Joanna Colllins speaking, how can I help you?
- Can I have your name, sir/madam?
- May I ask who's calling, please?
- I'm sorry, I didn't get your name.
- Could you spell that for me, please?
- Would you mind spelling that for me?
- Where are you calling from?
- Can you please tell me where you are calling from?
- Just a moment, please.
- Could you wait for a moment, please?
- I'll try to put you through.
2) Dialogue Practice
Mr. Adachi is trying to reach Mr. Carter. His secretary answers the phone.
A: J&M Imports, Joanna Collin speaking. How may I help you?
B: Hello! May I speak with Mr. Carter?
A: Can I have your name, sir?
B: My name is Akio Adachi.
A: Would you mind spelling that for me?
B: Akio Adachi. That's A-K-I-O A-D-A-C-H-I.
A: Thank you, sir. And where are you calling from?
B: I'm calling from HCA Shipping.
A: Ok, Mr. Adachi, I'll try to put you through.
B: Thank you very much!
3) Role Play
Situation
You work as a receptionist of a sales company. You receive a call from a web designer that your company has recently hired. He/she would like to speak with the Accounting Manager. Take the caller's details and put the call through. Your teacher will act as the caller.
