Business Calls
Business Calls
https://student.grablingo.com/materials_units/1910
1. Useful Expressions
- Hello, this James Jonhson from Future Innovation.
- May I speak to Mr. Walker?
- I would like to make an appointement.
- I am calling to inquire about further details of our meeting.
- I'm afraid he/she's not availabe at the moment.
- Can I take a message?
- Could you please take a massage?
- I am looking forward to your call.
2. Dialogue practice
2.1 Call 1
A: Triple M, you're speaking with Alice.
B: Hello, I am James Johnson from Future Innovation.
A: Good afternoon, sir. What can I do for you ?
B: I would like to speak with Mr. Walker.
A: I am afraid he is in a meeting at the moment.
B: Could you please take a message?
A: Of course.
2.2 Call 2
A: Yes, sir. How may I help you?
B: I am looking for your company's CEO, Josh Antua.
A: I am afraid you have the wrong number, sir. Our CEO is John Jackson.
B: Really? I apologize. I will check the number again.
A: Have a great day, sir.
B: Thank you! You too!
2.3 Call 3
A: Hell, I am James Johnson and I am calling to inquire about ...
B: The recipient thet you're dialed is currently unavailable. Please leave a message after the beep.
A: Hello, Mr. Antua. This is James Jonhson from Future Innovation. I am calling to inquire about further detials of our meeting. We decided that the meeting will be held on the 23rd of January. However, we haven't decided on exact time yet. Please let me know when you wil be available. The best way to reach me is call or text me on my cell at 555-1234. I am looking forward to your call. Speak to you soon!
3. How to Make a Business Phone Call
Introduce yourself. Start the conversation by introducing yourself - state your name and the name of your company. After that, state the purpose of your call.
Be polite, brief and informative. Make sure to use polite expressions (e.g. I'm afraid I can't hear you.) and indirect questions when making requests. (e.g. I would like to...)
Repeat the important information. If you are deciding on some specific details such as the date and place of a meeting, make sure to repeat it twice so there are no misunderstandings.
Leave a message. If the recipient is busy, you can leave an informative message. Don’t forget to mention your contact details before ending the call if you are calling for the first time.
End the call in a pleasant manner. Thank the person for their time and wish them a good day.
