Using Room Service
Using Room Service
https://student.grablingo.com/materials_units/1840
Exercise 1
Vocabulary
room service
Noun
ruːm ˈsərvɪs
a hotel service that allows guests to order food and drinks to be brought to their rooms
Room service is available at any time.
wake-up call
Noun
weɪk ʌp kɔːl
a phone call that a hotel employee or an operator makes to wake someone up
I asked for a wake-up call at seven.
place a call
Phrase
pleɪs ə kɔːl
make a phone call
I just need to place a few calls for my boss and then I'll join you.
order
Verb
ˈɔːrdər
to request food or drinks at a restaurant, cafe, etc.
Are you ready to order your meal?
Exercise 2
Useful Expressions
Can I order coffee from room service?
May I have your room number?
Can I ask you for a wake-up call for tomorrow?
This is room service.
I can take your order.
What would you like to drink?
Is there anything else you’d like to order?
That’s all. Thanks.
Exercise 3
Dialogue Practice
Read the dialogue aloud with your teacher.
Matt wants to order something from room service. He calls the front desk.
Receptionist
Hello, this is the front desk. How may I help you?
Matt
Hello. Can I order coffee from room service?
Receptionist
Certainly. May I have your room number?
Matt
It's room 715.
Receptionist
Thank you, sir.
Matt
And can I ask you for a wake-up call for tomorrow?
Receptionist
Sure. What time would you like us to place the call?
Matt
At 4:30 A.M., please.
Receptionist
All right, sir. Is there anything else you'd like us to do for you?
Matt
No, that would be all. Thank you.
Receptionist
Ok, we will bring your coffee in 5 minutes. Thank you for calling.
Exercise 4
Fill in the Blanks
Fill in the blanks to complete the dialogue.
Anne calls the room service to order something.
Room Service
Hello, this is room service.
Anne
Hi, I'd like to have some food brought to my room, if that's possible.
Room Service
Of course, madam. I can take your order.
Anne
Thanks. (1) have an Asian Chicken Salad, and the Jo-Nigiri Set.
Room Service
(2), but we’re currently out of the Jo-Nigiri Set. May I suggest California Rolls instead?
Anne
Thank you for the (3), but do you maybe have Chirashi Zushi?
Room Service
Yes, we do.
Anne
Then I’ll (4) one.
Room Service
Sure. What would you like to drink?
Anne
I’ll have some ice tea.
Room Service
All right. Is there anything else you’d like to order?
Anne
That’s all. Thanks.
Room Service
Your food and drink will be brought to your room shortly. Enjoy your (5).
Anne
Thank you!
Choose answers from the options below that fit in blanks 1 to 5
Answer Pool (Questions 1-5)
I would like to
I'm sorry
have
meal
suggestion
Exercise 5
Role Play
Role-play the following situation with your teacher.
Situation
You are in a hotel room and you would like to order dinner. Call the room service and order what you would like to have. Your teacher will act as a receptionist.
Exercise 6
Discussion
Have you ever used room service abroad? What hotel has the best room service, in your opinion?
Do you think ordering food or drinks from room service is extravagant? Why do you think so?
Do you think hotel room service is efficient? Why or why not?
Do you usually give tips to the room service attendants? If not, why not?
Do you think it's more convenient to order from room service than eat out? Why or why not?
