Making a Call From a Hotel Room
Making a Call From a Hotel Room
https://student.grablingo.com/materials_units/1839
Exercise 1
Vocabulary
international call
Noun
ˌɪntərˈnæʃʌnl kɔːl
a call made between two countries
I'd like to make an international call.
outgoing call history
Noun
aʊtˌgoʊɪŋ kɔːl ˈhɪstəriː
a list of all outgoing calls made from a phone
Can I have an outgoing call history?
put a call through to
Phrase
pʊt ə kɔːl θruː tʊ
to connect a person with someone with whom they want to speak on the phone
And could you please put a call through to room 1115? // May I ask you the name of the guest in that room?
be of assistance
Phrase
biː əv əˈsɪstəns
be helpful
Let me know if I can be of any assistance.
Exercise 2
Useful Expressions
This is the front desk.
I'm calling from room 1205.
Could you please put a call through to room 1115?
Please hold the line.
Can you help me make an outgoing call?
Exercise 3
Dialogue Practice
Read the dialogue aloud with your teacher.
Matt calls the front desk of the hotel to ask something.
Receptionist
Hello, this is the front desk. How may I help you?
Matt
Hello, I'm calling from room 1205. I’d like to turn on the air conditioner but I cannot find the switch. Could you tell me where it is?
Receptionist
Of course, sir. The switch is next to the TV.
Matt
Let me see... I found it. Thanks.
Receptionist
You’re welcome sir.
Matt
Oh, one more thing. Could you please put a call through to room 1115?
Receptionist
May I ask for the name of the guest staying in that room?
Matt
Zach Williams. We checked in at the same time yesterday.
Receptionist
Oh, yes. Please hold the line. I’ll put a call through to the room.
Matt
All right, thanks.
Receptionist
Happy to be of assistance, sir.
Exercise 4
Fill in the Blanks
Fill in the blanks to complete the dialogue.
Henry wants to make a call to Japan. He calls the front desk.
Henry
(1) me, can you help me make an outgoing call?
Receptionist
Certainly. Where do you want to call?
Henry
I (2) to call someone in Japan. Can I make an international call directly from my (3)?
Receptionist
Yes, sir. Please press 100 and add the country code.
Henry
I’m not (4) what the country code for Japan is.
Receptionist
Japan is 81, sir.
Henry
Thanks.
Receptionist
Then dial the number. But you don’t need to press another 0 before the number, sir.
Henry
So, I should press 100 81 and then the number without 0?
Receptionist
That is correct, sir.
Henry
Okay, thank you. And, can I have the outgoing call history?
Receptionist
Of course, sir. We will give it to you when you check out of the (5). Would that be okay?
Henry
Yes, perfect. Thank you for your (6).
Receptionist
You’re welcome, sir.
Choose answers from the options below that fit in blanks 1 to 6
Answer Pool (Questions 1-6)
help
sure
want
hotel
room
Excuse
Exercise 5
Role Play
Role-play the following situation with your teacher.
Situation
You are staying at a hotel in the US. You need to call a coworker in France. Ask the receptionist to assist you in making the call. Your teacher will be the receptionist.
Exercise 6
Discussion
Have you ever used a phone in a hotel room abroad?
Have you ever called the front desk to ask them to do something for you while staying at a hotel abroad? Describe the situation.
How often do you make international calls? Why?
Do you think free internet call services like Skype, LINE, Viber or WhatsApp are replacing conventional calls? Why do you think so?
Do you often use these apps to make calls?
