3.03 The people you find is busy
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Dialogue
A: Good morning, B Company, Sally speaking. Can I help you?
B: My name is John White. May I speak to your Customer Service Manager ?
A: I'm sorry. He is in a meeting. May I take a massage?
B: When will he be available?
A: I don't know, sir. Would you like to leave a message?
B: No, that's ok. I'll call back.
Useful Expressions
- Her line is busy at the moment. Can somebody else help you?
- He's on a another line right now.
- He's talking a long-distance call now. What can I do for you?
- Sorry, his line is busy.
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- She has a visitor at a moment.
- He is in a meeting now.
- I'm sorry, but he is unable to come to the phone now.
- I'm sorry, but I was just on my way out. Can I get back to you later?
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- Could you hold a moment, please?
- Can you hold on, please?
- He'll be with you in a moment.
- Just a moment. He is on his way now.
- Hang on a second, please.
- Could you hold on any longer?
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- I'm sorry to keep/ have kept you waiting.
- Sorry for the delay.
