Dealing With a Wrong Number
Dealing With a Wrong Number
https://student.grablingo.com/materials_units/1930
1) Useful Expressions
- I’m afraid you’ve dialed the wrong number.
- You must have dialed the wrong number.
- Sorry, I think you have the wrong number.
- May I ask who you are trying to contact?
- Who are you trying to reach?
- There’s no Mark here.
- Sorry, there's no one by that name here.
- What number did you dial?
- It’s not a problem at all.
2) Dialogue Practice
Mr. Abbott is calling one of his clients, Mr. Walters, to inquire about an appointment that Mr. Walters did not show up for.
A: Hello, I am calling about the meeting we scheduled for today.
B: Hello, who is this?
A: I'm sorry, this is Jonathan Abbott, from Office Best. We were supposed to have a meeting today.
B: I am sorry, you must have dialed the wrong number... Who are you trying to reach?
A: I am trying to reach Mr. Walters.
B: There is no Mr. Walters here. What number did you dial?
A: I was trying to call 555-5698.
B: Oh, I see. This is 555-5689. So it's 5689, not 5698.
A: Oh, I am so sorry for the inconvenience!
B: It’s not a problem at all.
Check your understanding:
1. Who was Mr. Abbott trying to reach?
2. Why couldn't he reach his client?
3. Why did he want to talk to Mr. Walters?
3) Discussion
1. Have you ever had to deal with someone calling the wrong number? What did you do?
2. How do you react when you realize you have called the wrong number?
3. Do you usually answer calls from unknown phone numbers?
4. Have you ever had to deal with prank calls?
