Missing Baggage
Missing Baggage
https://student.grablingo.com/materials_units/1827
baggage
Noun
ˈbægɪdʒ
bags or suitcases one carries when going on a trip
The police dog checked the baggage for drugs.
baggage claim
Noun
ˈbægɪʤ kleɪm
a place at the airport where you pick up your baggage after a flight
Where is the baggage claim?
baggage claim tag
Noun
ˈbægɪʤ kleɪm tæg
a tag used to help passengers identify their baggage at the airport
May I see your baggage claim tag? // Here it is.
name tag
Noun
neɪm tæg
(in this case) a badge or a tag with the name of the owner attached to a suitcase
Don't forget to put a name tag on your suitcase!
lounge
Noun
laʊndʒ
a waiting room
We enjoyed a great view from the bar's lounge.
Exercise 2
Useful Expressions
How may I help you?
I can’t find my baggage.
My baggage seems to be missing.
May I see your baggage claim tag?
I’m sorry for the inconvenience.
Thank you for your help.
Exercise 3
Dialogue Practice
Read the dialogue aloud with your teacher.
Matt is at the baggage claim area, looking for his bag.
Airport officer
Good morning! How may I help you?
Matt
My baggage seems to be missing. I can’t find it!
Airport officer
May I see your baggage claim tag?
Matt
Here it is.
Airport officer
All right. Can you please tell me what your suitcase looks like?
Matt
It’s a big, blue suitcase with a yellow name tag on it.
Airport officer
Ok, thank you. Could you please fill out this form? Make sure to write your phone number and the address where you will be staying. We will do everything we can to return your baggage as soon as possible.
Matt fills out the form.
Matt
When can I expect to get it back?
Airport officer
In most cases, lost baggage is found within 24 hours. We will deliver it to your address as soon as it arrives, free of charge.
Matt
Okay. Thank you for your help.
Airport officer
I’m sorry for the inconvenience.
Exercise 4
Fill in the Blanks
Fill in the blanks to complete the dialogue.
Zach is at the baggage claim area, looking for his bag.
Airport officer
How (1) you?
Zach
My baggage is (2). I can’t find it!
Airport officer
May I see your (3)?
Zach
(4) it is. It is a black suitcase.
Airport officer
Can you give me a more detailed description of the suitcase?
Zach
It’s a (5).
Airport officer
Okay, please wait for a few minutes, I will see what I can do. I’m sorry for the (6).
Zach
Okay, I'll be waiting in the lounge.
Choose answers from the options below that fit in blanks 1 to 6
Answer Pool (Questions 1-6)
missing
inconvenience
hard, black suitcase with a white name tag.
Here
may I help
baggage claim tag
Exercise 5
Role Play
Role-play the following situation with your teacher.
Situation
Your baggage is missing. Go to the baggage claim area and ask the staff to help you find it. Your teacher will be the airport officer.
Exercise 6
Discussion
Do you usually travel with a lot of baggage?
Have you had any bad experiences with your baggage at the airport?
How would you react if you found out that your baggage was missing?
Do you think it’s okay to blame the airport personnel for a missing baggage? Why or why not?
What should be the appropriate compensation for a missing baggage?
